Dispatch Agent

We are looking for Call Center Agents for Day/Night Shift (24 hours campaign)

*Note: For English speaking candidates only. 

Job Description:

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers fulfill their requirements.
• Analyze and report any issues during the shift.
• Keep updates on any technical issues and useful discussions with customers.
• Monitor customer complaints and provide assistance.
• Keep good communication within the team to promote smooth operation.
• Inform customers about new features and functionalities
• Follow up with customers to ensure their demands are fulfilled.
• Gather customer feedback and share with the management.
• Assist in training junior Customer Support Representatives